Refund Policy

Last Updated: May 18, 2025

At HostAsia, customer satisfaction is our priority. This Refund Policy explains our refund procedures for our various services, including hosting services and domain registrations.

1. Hosting Services

1.1 Money-Back Guarantee

We offer a 30-day money-back guarantee for all new shared, WordPress, and cloud hosting accounts. If you're not completely satisfied with our services within the first 30 days of your service, you can request a full refund of your hosting fees.

1.2 Eligibility for Refund

To be eligible for a refund under our money-back guarantee:

  • Your account must be in good standing
  • The request must be made within the first 30 days of service
  • For annual plans, the refund will be prorated for the remaining months if requested after the first 30 days

1.3 Exclusions

The following services and items are not eligible for refund:

  • Dedicated server plans
  • Administrative fees and setup fees
  • SSL certificates
  • Domain name registrations and transfers (see Section 2)
  • Addon services
  • Renewal payments for any service

1.4 Service Cancellation

If you cancel your hosting service after the 30-day money-back guarantee period:

  • No refunds will be issued for monthly hosting plans
  • For annual plans, a prorated refund may be issued at our discretion, minus any setup fees and a cancellation fee
  • No refunds will be provided for the current month of service

2. Domain Registration

Domain registration fees are generally non-refundable. This is because when a domain is registered, it is immediately created and reserved in the registry database, and we incur costs that cannot be recovered.

However, in the following limited circumstances, we may issue a refund for domain registrations:

  • If there was a technical error in the domain registration process
  • If the domain registration request was submitted multiple times due to system error
  • If the domain was not successfully registered due to registry issues

Domain refund requests must be submitted within 24 hours of registration and will be reviewed on a case-by-case basis.

3. Refund Process

To request a refund:

  1. Login to your HostAsia account
  2. Submit a support ticket with your refund request
  3. Include your account details and reason for the refund

Refunds will be processed within 7-10 business days and will be credited back to the original payment method used for the purchase.

4. Chargebacks

We strongly encourage customers to contact our support team to resolve any billing issues before initiating a chargeback. Unauthorized chargebacks are considered fraudulent and may result in:

  • Immediate termination of all services
  • Additional recovery fees
  • Reporting to credit bureaus and collection agencies

5. Modifications to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.

6. Contact Us

If you have any questions about our Refund Policy, please contact us at:

  • Email: billing@hostasia.co.in
  • Phone: +91 7314345053
  • Address: HostAsia Technologies Pvt. Ltd. 3rd Floor, Keshav Tower,Sitaram Ji Ki Bawri Road, Bhilwara, Rajasthan 311001