Refund Policy

Last Updated: July 14, 2022

At HostAsia, customer satisfaction is our priority. This Refund Policy explains our refund procedures for our various services, including hosting services and domain registrations.

1. Hosting Services

1.1 Money-Back Guarantee

We offer a 10-day money-back guarantee for all new shared, WordPress, and cloud hosting accounts. If you're not completely satisfied with our services within the first 10 days of your service, you can request a full refund of your hosting fees.

1.2 Eligibility for Refund

To be eligible for a refund under our money-back guarantee:

• Your account must be in good standing
• The request must be made within the first 10 days of service for shared, WordPress, and cloud hosting
• For RDP services, the request must be made within the first 7 days of service
• VPS services are not eligible for refunds

1.3 Exclusions

The following services and items are not eligible for refund:

• VPS (Virtual Private Server) plans
• Dedicated server plans
• Administrative fees and setup fees
• SSL certificates
• Domain name registrations and transfers (see Section 2)
• Addon services
• Renewal payments for any service

1.4 Service Cancellation

If you cancel your hosting service after the money-back guarantee period:

• No refunds will be issued for monthly hosting plans
• For annual plans, a prorated refund may be issued at our discretion, minus any setup fees and a cancellation fee
• No refunds will be provided for the current month of service
• VPS and RDP services are not eligible for refunds after the guarantee period

2. Domain Registration

Domain registration fees are generally non-refundable. This is because when a domain is registered, it is immediately created and reserved in the registry database, and we incur costs that cannot be recovered.

However, in the following limited circumstances, we may issue a refund for domain registrations:

• If there was a technical error in the domain registration process
• If the domain registration request was submitted multiple times due to system error
• If the domain was not successfully registered due to registry issues

Domain refund requests must be submitted within 24 hours of registration and will be reviewed on a case-by-case basis.

3. Refund Process

To request a refund:

1. Login to your HostAsia account
2. Submit a support ticket with your refund request
3. Include your account details and reason for the refund

All approved refunds will be processed within 7-10 business days and will be credited to your HostAsia wallet account. Refund amounts cannot be processed back to the original payment method and must be used within your HostAsia wallet for future purchases or services.

4. HostAsia Wallet System

All refund amounts will be credited to your HostAsia wallet account instead of being returned to the original payment method. This wallet credit can be used for:

• Purchasing new hosting services
• Renewing existing services
• Adding additional services or upgrades
• Domain registrations and renewals

Wallet credits do not expire and can be used at any time for future HostAsia services. Credits cannot be withdrawn as cash or transferred to external accounts.

5. Chargebacks

We strongly encourage customers to contact our support team to resolve any billing issues before initiating a chargeback. Unauthorized chargebacks are considered fraudulent and may result in:

• Immediate termination of all services
• Additional recovery fees
• Reporting to credit bureaus and collection agencies

6. Modifications to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at:

• Email: billing@hostasia.in
• WhatsApp: +919038717517