HostAsia
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Expert Support, Always Available

Our dedicated support team is ready to help you with hosting solutions, technical issues, and business growth. Get instant assistance through live chat, tickets, or phone support.

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Our office locations

Registered Office

Registered Office

Comfort Space, 28/A Rafi Ahmed Kidwai Road, 02nd Floor, Kolkata 700016

033-4532-7572

Mon-Fri: 9AM - 6PM, Sat: 10AM - 2PM

Operational Office

Operational Office

Mehul Apartment, Ground Floor, Lakshmi Narayan Road, LP-48/20/1/, Kolkata, West Bengal

Mon-Fri: 11AM - 9PM, Sat: 11AM - 6PM, Sun: Closed

Frequently Asked Questions

Find quick answers to common questions about contacting our support team

Live Chat is available Monday-Friday: 11 AM - 9 PM, Saturday: 11 AM - 6 PM (Closed on Sunday). Call support is available Monday-Saturday: 11 AM - 6 PM. Ticket support is available 24/7/365 for all technical inquiries.

For the fastest response during office hours (Monday-Friday 11AM-9PM, Saturday 11AM-6PM), we recommend using our Live Chat support. For complex technical issues or inquiries outside office hours, creating a support ticket through your client area is the best option as our ticket support is available 24/7/365 and allows our specialized technicians to assist you more effectively.

Live Chat and Call support typically respond within minutes during office hours (Monday-Friday 11AM-9PM, Saturday 11AM-6PM). Ticket support responses average 2-5 hours. For urgent matters like server downtime and security concerns, we prioritize these issues and respond much faster regardless of the time.

Yes, we provide phone support in multiple Indian languages including Hindi and Bengali. When you call our support line, you can request assistance in your preferred language, and we'll connect you with an appropriate team member.

If you feel your issue hasn't been resolved satisfactorily, you can request an escalation to a senior support engineer or team leader directly through your existing support ticket. Alternatively, you can email our dedicated escalation team at escalations@hostasia.in with your ticket number in the subject line. We take all escalations seriously and aim to resolve them within 4 hours.

How Can We Help You?

Choose your preferred way to reach our expert support team

Live Chat

Get instant help from our experts with real-time chat support

Start Chat
Response: < 2 min

Call Support

Speak directly with our support team for immediate assistance

033-4532-7572
Mon-Fri: 11AM-9PM, Sat: 11AM-6PM

Support Ticket

Create a detailed ticket for complex issues requiring investigation

Submit Ticket
Response: 2-5 hours

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