Expert Support, Always Available

For the fastest response during office hours (Monday-Friday 11AM-9PM, Saturday 11AM-6PM), we recommend using our Live Chat support. For complex technical issues or inquiries outside office hours, creating a support ticket through your client area is the best option as our ticket support is available 24/7/365 and allows our specialized technicians to assist you more effectively.

Live Chat and Call support typically respond within minutes during office hours (Monday-Friday 11AM-9PM, Saturday 11AM-6PM). Ticket support responses average 2-5 hours. For urgent matters like server downtime and security concerns, we prioritize these issues and respond much faster regardless of the time.

Yes, we provide phone support in multiple Indian languages including Hindi and Bengali. When you call our support line, you can request assistance in your preferred language, and we'll connect you with an appropriate team member.

If you feel your issue hasn't been resolved satisfactorily, you can request an escalation to a senior support engineer or team leader directly through your existing support ticket. Alternatively, you can email our dedicated escalation team at escalations@hostasia.in with your ticket number in the subject line. We take all escalations seriously and aim to resolve them within 4 hours.