Get in Touch with HostAsia

For the fastest response, we recommend using our Live Chat support which is available 24/7. For complex technical issues, creating a support ticket through your client area will allow our specialized technicians to assist you more effectively as they'll have access to your account details.

Our average response time is 5 to 2 hours across all support channels. For urgent matters like server downtime and security concerns, we prioritize these issues and respond much faster. We ensure all inquiries receive proper attention based on their urgency level.

Yes, we provide phone support in multiple Indian languages including Hindi and Bengali. When you call our support line, you can request assistance in your preferred language, and we'll connect you with an appropriate team member.

If you feel your issue hasn't been resolved satisfactorily, you can request an escalation to a senior support engineer or team leader directly through your existing support ticket. Alternatively, you can email our dedicated escalation team at escalations@hostasia.in with your ticket number in the subject line. We take all escalations seriously and aim to resolve them within 4 hours.