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24/7 Support

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Our expert team is available 24/7/365 to assist with all your hosting needs. Get instant help through multiple channels.

Phone Support +91 33 3553 6816
WhatsApp +91 9038717517
Email Support support@hostasia.in

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Our Locations

Visit Our Offices

Our team is ready to assist you in person at our strategically located offices across India

Head Office

Our Address

HostAsia Technologies Pvt. Ltd.
3rd Floor, Keshav Tower,
Sitaram Ji Ki Bawri Road,
Bhilwara, Rajasthan 311001

Phone Number

+91 33 3553 6816

WhatsApp

+91 9038717517

Working Hours

Monday-Friday: 9AM - 6PM
Saturday: 10AM - 2PM

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Branch Office

Our Address

HostAsia Technologies Pvt. Ltd.
33 South Dum Dum,
Ghu Ghu Danga,
Kolkata, West Bengal 700030

Phone Number

+91 33 3553 6816

WhatsApp

+91 9038717517

Working Hours

Monday-Friday: 9AM - 6PM
Saturday: 10AM - 2PM

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Find Us

Our headquarters is strategically located in Bhilwara, Rajasthan

Frequently Asked Questions

Find quick answers to common questions about contacting our support team

Our technical support team offers different support channels with varying hours: WhatsApp support is available Monday to Saturday, 10:00 AM to 12:00 AM IST. Call support is available Monday to Saturday, 10:00 AM to 10:00 PM IST. Ticket support is available 24/7/365 for all technical inquiries.

For the fastest response, we recommend using our Live Chat support which is available 24/7. For complex technical issues, creating a support ticket through your client area will allow our specialized technicians to assist you more effectively as they'll have access to your account details.

Our average response time is 5 to 2 hours across all support channels. For urgent matters like server downtime and security concerns, we prioritize these issues and respond much faster. We ensure all inquiries receive proper attention based on their urgency level.

Yes, we provide phone support in multiple Indian languages including Hindi, Marathi, Tamil, Telugu, Kannada, and Bengali. When you call our support line, you can request assistance in your preferred language, and we'll connect you with an appropriate team member.

If you feel your issue hasn't been resolved satisfactorily, you can request an escalation to a senior support engineer or team leader directly through your existing support ticket. Alternatively, you can email our dedicated escalation team at escalations@hostasia.co with your ticket number in the subject line. We take all escalations seriously and aim to resolve them within 4 hours.

Support Options

Choose the support channel that works best for you

Live Chat

Get instant help from our experts with real-time chat support available 24/7.

Start Chat

Average wait time: < 2 minutes

Support Ticket

Create a detailed ticket for complex issues requiring investigation by our specialists.

Submit Ticket

Average response time: 5-2 hours

Phone Support

Speak directly with our technical experts for immediate guidance.

Call Support

Toll-free for customers

Need Assistance with a Critical Issue?

Our priority support team is available for emergency assistance 24/7. Get immediate help for urgent server issues, security concerns, or website downtime.

Priority Support

We'd Love to Hear From You

Whether you have a question about our services, need technical support, or want to explore partnership opportunities, our team is ready to assist you.

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