Hostasia.in Refund Policy

Effective Date: 25th January 2019

Thank you for choosing Hostasia.in for your hosting needs. We strive to provide high-quality hosting services, and your satisfaction is important to us. This Refund Policy outlines our guidelines for refunds on our hosting services.

  1. Refund Eligibility:

    • Shared Hosting and Cloud Hosting: Refunds are available within 30 days of the initial purchase date for new customers only. Renewals are not eligible for refunds.
    • VPS (Virtual Private Server) and VDS (Virtual Dedicated Server) Hosting: Refunds are available on a pro-rata basis if canceled within 7 days of the initial purchase date for new customers only. Renewals are not eligible for refunds.
    • Domain registration fees, setup fees, and any additional services purchased are non-refundable.

  2. Refund Process:

    • To request a refund, please contact our customer support team within the applicable refund period.
    • Refunds will be issued to the original payment method used for the purchase.
    • Refunds may take up to 7 to be processed and appear in your account.

  3. Exceptions:

    • Refunds will not be provided in the following cases:
      • Violation of our Terms of Service or Acceptable Use Policy.
      • Account termination due to non-payment or violation of our policies.
      • Services that have been used excessively or abused.
      • Services that have been terminated by the customer before the end of the billing cycle.

  4. Cancellation Policy:

    • If you wish to cancel your hosting services, please submit a cancellation request through your account portal or contact our customer support team.
    • Cancellations will be processed according to our standard cancellation policy, as outlined in our Terms of Service.

  5. Changes to Refund Policy:

    • Hostasia.in reserves the right to update or change this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
    • It is your responsibility to review this Refund Policy periodically for any updates or changes.

  6. Contact Us:

    • If you have any questions or concerns about our Refund Policy or your eligibility for a refund, please contact our customer support team at hello@hostasia.in

By using our hosting services, you agree to the terms of this Refund Policy. If you do not agree with any aspect of this policy, please do not use our services.