Privacy Policy

1. Introduction

At HostAsia, we take your privacy seriously. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our hosting services and websites.

By using our services, you consent to the collection, use, processing, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect several types of information from and about users of our services, including:

2.1. Personal Information

We may collect the following personal information:

• Contact information (such as name, email address, mailing address, and phone number)
• Billing information (such as credit card details and billing address)
• Account credentials (such as username and password)
• Profile information (such as profile photo and preferences)
• Identity verification information (such as government-issued ID in certain cases)
• Communications with us (including support tickets and chat logs)

2.2. Automatically Collected Information

When you interact with our websites and services, we automatically collect:

• Usage data (such as pages visited, features used, and actions taken)
• Device information (such as IP address, browser type, operating system)
• Location information (based on IP address)
• Log data (such as access times, hardware and software information)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing transactions and managing your account
• Communicating with you about your account and our services
• Providing customer support and responding to your requests
• Customizing your experience and delivering content relevant to your interests
• Sending promotional materials and newsletters (subject to your preferences)
• Ensuring the security and integrity of our services
• Analyzing usage patterns and trends to improve our website and services
• Complying with legal obligations and enforcing our terms of service
• Preventing, detecting, and investigating fraud or other illegal activities

4. Legal Basis for Processing (EU/EEA Users)

For users in the European Union or European Economic Area, we process your personal information based on one or more of the following legal grounds:

• Performance of a contract: Processing is necessary to fulfill our contractual obligations to you.
• Legitimate interests: Processing is necessary for our legitimate interests, provided those interests are not outweighed by your rights and interests.
• Compliance with legal obligations: Processing is necessary to comply with our legal obligations.
• Consent: You have given consent to the processing of your personal data.

5. Information Sharing and Disclosure

We may share your information with the following categories of recipients:

• Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Partners: Business partners with whom we jointly offer products or services.
• Legal Compliance: Law enforcement, government authorities, or other third parties if required by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights or the rights of others, or prevent harm.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We do not sell, rent, or lease your personal information to third parties.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

When you terminate your account with us, we may retain certain information as required by law or for legitimate business purposes. If you request that we delete your account, we will make reasonable efforts to delete your personal information from our records, unless we are required to retain it by law.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request access to your personal information.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information.
• Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Restriction: You may request that we restrict the processing of your personal information under certain circumstances.
• Objection: You may object to our processing of your personal information based on legitimate interests.
• Consent Withdrawal: You may withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

It is important for you to protect against unauthorized access to your account and information. We recommend using a unique, strong password for your HostAsia account and not sharing your password with anyone.

9. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable data protection laws. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including through the use of Standard Contractual Clauses approved by the European Commission.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly.
• Preference cookies: Enable the website to remember information that changes the way the website behaves or looks.
• Statistics cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Marketing cookies: Used to track visitors across websites to display relevant advertisements.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

11. Children's Privacy

Our services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected the personal information of a child under 16, we will take steps to delete the information as soon as possible. If you believe that we might have any information from or about a child under 16, please contact us using the information provided in the "Contact Us" section below.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

For EU/EEA users, please note that HostAsia is the data controller responsible for your personal information. Our Data Protection Officer can be contacted at dpo@hostasia.in.